Privacy Policy – MathDingo

Effective Date: 1 January 2025

Product of Byte Digital Consulting Pty Ltd – Melbourne, Australia

Byte Digital Consulting Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use the MathDingo mobile application, web platform, and related services ("MathDingo", "App", "Platform").

1. Scope

This Privacy Policy applies to all users of MathDingo, including:

• Individuals using MathDingo on an iPad, tablet, or browser.
• Parents, guardians, educators, or schools who register for child or classroom access.
• Visitors to our website or support channels.

2. What Information We Collect

a. Personal Information

• Full name
• Email address
• Child’s name or nickname (if applicable)
• Age and grade level
• Parent or educator contact details (where applicable)

b. Account and Subscription Data

• Payment status and plan (Basic/Pro)
• Subscription type and renewal date
• Apple App Store / Google Play ID (for in-app purchases)

c. Usage and Progress Data

• Lessons completed and scores
• Time spent on activities
• Learning milestones and feedback

d. Device and Technical Data

• IP address
• Device type (e.g., iPad, browser)
• Operating system
• Crash logs and performance analytics

3. How We Collect Your Data

• Direct input during sign-up or while using the app.
• App store or web-based subscription services (e.g., Apple, Google, Stripe).
• Analytics tools (e.g., Firebase, Mixpanel, or similar) for usage metrics.
• School/tutor accounts via authorised admin or educator uploads.

4. Why We Collect and Use Your Data

• Deliver personalised learning experiences.
• Track and display progress to parents, tutors, or teachers.
• Manage subscriptions and payments.
• Provide technical support.
• Improve app performance and tailor content.
• Comply with legal obligations (e.g., child safety or transaction records).

5. Lawful Basis for Processing

• Your consent (e.g., when you create an account).
• Performance of a contract (e.g., managing subscriptions).
• Legitimate interests (e.g., improving product performance).
• Legal obligations (e.g., record-keeping and regulatory compliance).

6. Who We Share Your Information With

We do not sell your personal data. We may share information with:

• Trusted third-party service providers, including:
  • Apple, Google (App Stores)
  • Stripe (payment processor)
  • Firebase or analytics tools (for diagnostics)
• Educational institutions, if you use MathDingo via a school or tutor subscription.
• Legal authorities, if required by law, regulation, or legal process.

7. Children’s Privacy

MathDingo is designed for children aged 3+ with parental, guardian, or educator supervision. In compliance with Australian child data protection principles:

• We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
• School or tutor access requires authorised adult administrators.
• Parents can request access, correction, or deletion of their child’s information by contacting us.

8. Data Storage and Security

• Data is stored securely on Australian or GDPR-compliant servers.
• We implement encryption, secure authentication, and role-based access to safeguard data.
• Data is backed up regularly and monitored for breaches.
• Access to child data is strictly limited to authorised users.

9. International Data Transfers

While we primarily store data in Australia, some service providers (e.g., Stripe, analytics platforms) may operate internationally. We ensure that any overseas data transfers comply with Australian Privacy Principles and include appropriate safeguards.

10. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal data.
• Correct inaccurate or outdated information.
• Withdraw consent at any time (where consent is the legal basis).
• Delete your account and data (subject to legal retention obligations).

To exercise your rights, email us at: support@mathdingo.com

11. Data Retention

• Account and progress data are retained while your account is active.
• Deleted accounts are purged within 30 days, unless legally required to retain data longer.
• Anonymised analytics may be retained for product development purposes.

12. Cookies and Tracking

Our web platform may use:

• Session cookies to maintain login status.
• Analytics cookies (e.g., Google Analytics, Mixpanel) for aggregated usage metrics.

You can disable cookies in your browser settings.

13. Changes to This Policy

• We'll update the "Effective Date" above.
• We may notify you in-app or via email if the changes are significant.
• Continued use of MathDingo after updates constitutes your acceptance of the revised policy.

14. Contact Us

For questions, complaints, or privacy-related requests, please contact:

Byte Digital Consulting Pty Ltd
Melbourne, VIC, Australia
support@mathdingo.com